Booking Agreement

Booking Agreement

Your agreement for your bookings made on Love Orlando Tickets websites.

Love Orlando Tickets is a brand owned, managed and operated by:

Isango! Limited whose registered address is at
27 Goswell Road, London, EC1M 7GT, UK (“Love Orlando Tickets”, “our”, “we”)
Isango! Limited is a member of the Hotelbeds Group of companies

Love Orlando Tickets websites (“Websites”) include:

  1. www.loveorlandotickets.co.uk for residents of UK
  2. www.loveorlandotickets.ie for residents of Republic of Ireland
  3. www.loveorlandotickets.ca for residents of Canada
  4. www.loveorlandotickets.de for residents of Germany
  5. www.loveorlandotickets.com.mx for residents of Mexico
  6. www.loveorlandotickets.com.ar for residents of Argentina
  7. www.loveorlandotickets.com.br for residents of Brazil
  8. www.loveorlandotickets.com.co for residents of Colombia

Please read these booking conditions carefully as they are the sole terms and conditions for your booking transactions on the Websites.

  1. Related Documents

    The following additional documents set out policies for use of the Websites, policies on content submitted as product reviews and our privacy policies. While agreeing to these booking terms and conditions, it is your responsibility to review these additional documents.

    1. Website Terms of Use
    2. Reviews Policy
    3. Privacy Policy
  2. Scope and Coverage

    These booking conditions are applicable to all bookings made on the loveorlandotickets websites or through the Love Orlando Tickets customer service call centre.

    Certain tickets sold on the Websites can only be booked by residents of UK and the Republic of Ireland. Where this is the case this is clearly detailed under “please note” on the product page. Reasonable steps have been taken on the Websites to ensure residents of other countries cannot make a booking. Bookings for these tickets on the Websites can only be made using a credit card with a billing address within UK or the Republic of Ireland. Love Orlando Tickets will not be liable should any tickets that are held by non UK/Republic of Ireland residents not be accepted for entrance to the parks.

  3. Status of Isango! Limited

    For the booking of theme park tickets Love Orlando Tickets is acting as your booking agent.

    Love Orlando Tickets in its capacity as your booking agent will arrange for you to enter into a contract with the service provider named on the vouchers and tickets issued as part of the booking.

    For purposes of most Orlando theme park tickets, Love Orlando Tickets organises the bookings through HOTELBEDS, S.L.U., its main intermediary for provision of theme park tickets.

    HOTELBEDS, S.L.U. is a legally-constituted Spanish company with registered office at Complejo Mirall Balear, Camí de Son Fangos, 100 - Torre A, 5. Planta, 07007 Palma de Mallorca, Spain, with licence number BAL- 512 M/D granted by the Ministry of Tourism, Government of the Balearic Islands (Spain), tax identification code B-57218372 and registered in the Mercantile Register of Mallorca (page PM-44863, volume 2007, and folio 118).

  4. Terms and Conditions of the Relevant Service Providers and their agents

    Since Love Orlando Tickets only acts as your booking agent in respect of all bookings made, the service providers’ booking conditions will prevail over our terms and conditions in cases where our terms and conditions and the relevant service provider’s terms and conditions conflict with each other. More details on this are set out at clauss 5(l) below.

  5. Specific Terms and Conditions

    1. Prices and price changes

      As Love Orlando Tickets acts only as your booking agent in the booking process, the service provider may change, amend or correct prices shown on our Websites at any time before or after you have booked. After you have booked, if the price of your booking changes in such a way we will pass on the details of the change as soon as possible.

    2. Changes made to your booking by us

      Love Orlando Tickets and the service providers will do all they can to tell you of any significant changes to your arrangements. If you do not wish to accept the change, wherever possible the service provider may offer you an alternative arrangement with an alteration in price or otherwise the booking will be cancelled and we will refund you all the monies you paid to us at the time of booking.

      Love Orlando Tickets is unable to accept any liability for any changes, significant or otherwise, to your booking.

    3. Circumstances beyond our or our service provider’s control

      No compensation of any kind or responsibility can be taken if, due to circumstances beyond the control of Love Orlando Tickets or the relevant service providers, we have to make a change to your booking or we or the service provider cannot supply your arrangements in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our or the service provider’s control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.

    4. If You Have a Complaint

      If you have cause for complaint whilst on your trip, this must be brought to the attention of the venue staff (guest relations office in case of a theme park or tour guide in the case of a tour) immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardise any claim you subsequently make. Complaints must also be notified to the Love Orlando Tickets Customer Services Department (0800 404 9737 / support@loveorlandotickets.com) at your earliest opportunity. The assistance we provide to resolve your complaint is provided in our capacity as a booking agent only.

    5. Prices and Payment

      We accept the following credit cards

      • Master
      • Visa
      • Visa Electron

      Love Orlando Tickets does not charge a service fee for processing credit card payments. Full payment by credit card is required to make a reservation. Payment will be listed as "Isango Limited" on your credit card statement.

      Prices are per person, unless otherwise specified. Prices include VAT (Value Added Tax) and local taxes unless otherwise stated, Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Price quotations are subject to change without notice until a booking has been confirmed.

      Not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to hotel staff; passports and visa fees; baggage and personal insurance; beverages and food not listed under inclusions in the travel product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items if necessary.

    6. Low price guarantee

      We believe that our prices represent excellent value. Consequently, if you book with Love Orlando Tickets and subsequently find the same product cheaper elsewhere in a printed brochure (within 7 days of booking), we will refund the difference. Likewise, if you are yet to book and have found cheaper tickets published in a printed brochure, we will also match the price. Please note that this price must be published in a printed brochure and priced in the same currency as Love Orlando Tickets.

      The ticket price must be based on a single ticket and therefore this price guarantee excludes group discounts. All surcharges will be taken in to account (including credit card fees and delivery costs etc) and this guarantee doesn't apply to special discount offers or promotional ticket prices. If we price match with another company then we reserve the right to withdraw any added value that we would normally send with the tickets.

    7. Changes you request after booking but before consumption

      Any changes that you request for your bookings will be subject to cancellation policy set out below.

    8. Cancellation or changes by you

      Please note that all bookings made on Love Orlando Tickets are non-refundable. If for any reason you wish to cancel your booking a 100% cancellation penalty will apply.

    9. Passports/visas and health requirements:

      It is the responsibility of all passengers, regardless of their nationality, to check with the appropriate authorities about any visa and immigration requirements. We will not accept any responsibility if you or any passenger will travel without the correct passport, visa, health insurance or any other immigration requirement.

    10. Information Accuracy

      We and our service providers regularly review all details about the theme park tickets and additional tours and attractions offered to ensure accuracy. Please note all the information about opening time and the address of the voucher exchange venues given are subject to change.

    11. Financial Protection

      In accordance with "The Package Travel and Linked Travel Arrangements Regulations 2018" all passengers booking with Isango! Limited are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Isango! Limited.

      There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flight.

      Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to isango! Limited. If you have booked and/or paid direct to a Travel Agent for a holiday with isango! Limited please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.

      This Insurance has been arranged by International Passenger Protection Limited and its panel of Insurers who are members of the Association of British Insurers & Lloyds Syndicates. For further information please go to www.ipplondon.co.uk

      Claim procedures: download claim form from www.ipplondon.co.uk, any occurrence which may give rise to a claim should be advised within 14 days to: International Passenger Protection Limited, Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR, United Kingdom. Telephone: +44 (0) 208 7763752. Fax: +44 (0) 208 7763751.

      In order to deal promptly with any claims here under it is essential that you retain all bills, receipts and other documents relating to your travel arrangements. Claims forms must be submitted to IPP within six months of date of insolvency they cannot consider or pay claims received after this date.

    12. Our liability to you

      When we are offering you individual services we are acting only as a booking agent for each of the service booked and we have no liability of any kind whatsoever to you or your party or dependants. Only in those cases, where we offer you a combination of travel services, the Directive (EU) 2015/2303 would be applicable. Therefore, in these case you will benefit from all EU rights applying to packages and we will be fully responsible for the proper performance of the package as a whole.

      We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen.

      We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the travel services.

      We are not liable for business losses. We only supply the travel services for domestic and private use. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

      We shall use reasonable endeavors to remedy any issues with the booked arrangements unless it is impossible to do so. If we are unable to address the issue, we shall provide a reasonable price reduction and compensation where appropriate.

    13. Service provider’s Terms and Conditions

      The relevant service provider’s terms and conditions may limit or exclude their and our liability to you and they may be subject to international conventions. The service provider’s terms and conditions are available on request from the service provider.

    14. International Conventions

      If any international convention applies to or governs any of the services or facilities supplied by us on behalf of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.

    15. Travel Insurance

      It is a condition of our contract with you that you and all members of your party have suitable and sufficient travel insurance to cover your journey as neither Love Orlando Tickets nor our intermediary agents, can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.

    16. Travel Voucher(s)/Theme Park Tickets:

      loveorlandotickets websites will send your vouchers to the email address you provide at the time of booking.

      Love Orlando Tickets will send your vouchers to the email address you provide at the time of booking.

      It is your responsibility to exchange the vouchers for the relevant theme park tickets at the designated voucher exchange venues located near the theme parks. The tickets that you will get in exchange for these vouchers can then be used for entry to the parks. Please note that these vouchers cannot be used for entry to the parks.

      Detailed instructions and information related to the process of exchanging vouchers for paper tickets and the validity period of the vouchers are set out in the voucher and on the Websites. Please note that the vouchers will bear a stamp of HOTELBED S.L.U.

      If your booking qualified for any additional give-away or you bought an excursion or a discount card then additional voucher(s) will be sent via email.

      It is your responsibility to inform us if you lose any or all of your vouchers or you have sufficient reason to believe that the vouchers may have been stolen or fallen into the hands of people who may misuse the voucher.

      It is your responsibility to ensure you are carrying all the correct documentation and present them at the relevant exchange venues. When presenting your documentation, the Lead Guest is required to present valid photo identification, bearing the name of the Lead Guest. The theme park ticket(s) and/or the voucher(s) may be confiscated if Photo ID, Credit Card / Gift Certificate and signature do not match the Lead Guest.

    17. Your responsibility

      Please note you are responsible for you and your party's actions. If we or our service providers believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we, our intermediary agents or the relevant service providers may end your booked arrangements immediately. In this event neither Love Orlando Tickets nor the service providers will pay any compensation, make refunds nor pay any expenses you suffer as a result.

      You are responsible for your personal safety and for the safety of the accompanying people dependent on you. Please take time to understand and then conform to the health and safety rules stipulated by the relevant service provider or the facility or by the appropriate government authorities including the Foreign Office in your country of origin.

      You agree to defend and indemnify Love Orlando Tickets, its intermediary agents, affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by you or on your behalf in excess of the liability described above, by third parties as a result of your breach of these terms and conditions or the documents referenced herein your violation of any law or the rights of a third party or the use of this website copyright.

    18. EMI bookings

      Love Orlando Tickets allows you pay the booking amount in easy monthly installments (“EMI bookings”). The following terms and conditions apply to EMI bookings.

      1. Installments
        • The minimum installments are 3 and the maximum is 9.
        • You can choose how many installments you want but has to be always lower to the number of months up to the arriving date to Orlando.
        • The charge made on every installment will be that stipulated at the time of booking in US$ despite if the price of the ticket changes on the Websites in the future while your payment process.
      2. Payment of Installments
        • You can pay the instalments with a different credit or debit card that the used on the booking process.
        • You have 3 days period from reminder email receipt to make the payment of the next installment. If this period isn't accomplished you will lost the quantity paid up to that moment.
        • The last installment must be received by us not less than 21 days prior to the arrival date.
      3. Changes
        • The number of installments selected during the booking process can't be modified in the future.
        • The arrival date can be modified for an earlier date. In an uncommon case and by justified causes could be postpose paying the difference of new ticket prices.
        • If the date is modified by a justified cause to a late one, the number of instalments will remain the same.
    19. Opt in for marketing communication

      When making a booking, you may consent to receive our marketing communication. Your consent to receive our marketing communication covers all our brands, including but not limited to Love Orlando Tickets, Isango!, Just London Theatre Breaks and Local Pais Tours. You can unsubscribe from our marketing communication by
      changing email preferences after login to your account
      Login => My isango => Email preference

    20. Where We Transfer and Store Your Data

      The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), and this destination, which includes India, may not offer the same level of privacy and personal data protections as are provided in the EEA. Your data may also be processed by staff operating outside the EEA who work for companies within the Isango! Group or for one of our third party suppliers. These staff may be engaged in, among other things, the fulfilment of your booking, the processing of your payment details and the provision of support services. The purposes of the processing of your data are as set out in the first paragraph of “How Your Information Will Be Used”. Those processing the data include service providers working with Isango! Limited providing internet booking engine services, computer reservation system services, online payment management services, and email services. For more information, please see our Privacy Policy at https://www.loveorlandotickets.co.uk/privacy-policy.

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